Shipping & Delivery

Do you ship worldwide & how much does shipping cost?


Yes - we ship worldwide. We offer customers free USA and International Shipping with tracking. There is NO shipping cost & NO sales tax. Hurray!

What are your shipping and processing times?

Standard Shipping Times

USA: 7 - 14 days

UK: 20 - 30 days

Canada: 15 - 25 days

Oceania: 14 - 25 days

Europe: 8 - 20 days

Other countries: 11 - 30 days

Processing Times

Orders can sometimes take 2-4 days to process after placing the order before shipping out.

Where can I find my tracking number?

When your items are shipped out, you should receive notification from us via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it!

If you need more detailed information, please send us an email at support@outdoor-mat.com and we'll help you out!

Unexpected Delays

In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!

Please note that these are estimated delivery times only, therefore OutdoorMat™ is not guaranteeing delivery dates. Due to the COVID-19 situation, restrictions have placed on shipping and freight and therefore our delivery times will be delayed.

Don't worry, we will always do our best to deliver on or before your delivery dates. There may be some other unforeseen circumstances beyond our control that may lead to delays, for example, customs, public/national holidays, natural disaster, air and ground transportation strikes or delays etc.